How does delivery work?
Delivery to the UK is free for all orders over £50. Orders below £50 will incur a delivery charge of £3.95. When your order is ready, one of our delivery partners will be in touch to organise a delivery date that suits you. Depending on the size of your item, or items, we’ll offer either a single-person or two-person delivery service.
Larger item deliveries come with a two-person crew from Arrow XL. They will place your piece in the room of your choice, assemble it if required, and take away the packaging. For a two-person delivery Arrow will get in touch via SMS or phone on the day before delivery to give you a four-hour time slot. We do ask you to be at home an hour either side of that timeslot in case there are unforeseen traffic issues.
If you are not at home when your ArrowXL delivery is attempted or you amend your delivery date or address within 72 hours of the booked delivery date, you may incur a re-delivery charge of up to £48.
Smaller item deliveries are delivered to your door by a single-person service from DPD Local, where your piece will be delivered to your door but you’ll be left to unpack and dispose of packaging yourself. As part of the single-person service you’ll be given a one-hour time slot on the day of delivery.
We do ask you to be at home an hour either side of that timeslot in case there are any unforeseen traffic issues. On rare occasions and due to unforeseen circumstances, such as traffic, accidents, weather etc, we cannot 100% guarantee that your item will be delivered within your chosen four hour delivery slot. In the unlikely event that this was to happen your delivery driver will be in touch with you on the day.
ArrowXL deliver between 7am and 7pm, Monday-Saturday.
DPD Local deliver between 9am and 5pm Monday-Friday.