Can I change my contact or delivery details on an order?
You can change your phone number, delivery address or delivery preferences by emailing our care team through the online form. If your delivery is due very soon you may want to call us on 020 3319 6332 to make the changes.
Unfortunately, we are not able to change the email address you entered when you ordered your furniture so make sure to enter the correct and most appropriate email address when placing your order.
We can change your delivery address (unless you placed your order with Klarna), please try to let us know any changes to your address with as much notice as possible so that we can pass this information over to our delivery partners.
To change your delivery preferences with DPD, look out for their text and email when your item is ready and all delivery options will be available by following the link or entering your parcel number into their tracking system at dpd.co.uk. You can also download the DPD app to set your delivery preferences.