Do I need to be home for delivery?
If you have opted for a home delivery with DPD you or someone over the age of 18 at your property will need to be in to sign for your furniture. If you are unable to make your delivery, you can follow the link in the text or email to select another delivery preference such as delivery to a nominated neighbour, leave in a safe place or delivery to a pickup shop.
If your delivery is with ArrowXL someone will need to be in to accept the delivery. We cannot leave your furniture with a neighbour or at a pick-up shop.
Please note that we can't guarantee we'll deliver your furniture beyond the first floor of your building unless it can be transported in a lift. You can either choose to accept the delivery at the closest accessible point or refuse the delivery.
If nobody was available to accept delivery of your
furniture, our delivery partner will leave a card asking you to contact their depot to rearrange your delivery.
Please be aware that for rearranged deliveries involving a two-man crew, a fee of £48 may be charged.