The delivery time for my furniture has passed, but it hasn't arrived. What can I do?

We are really sorry if there has been a delay in getting your furniture to you.

Very occasionally, unforeseen circumstances can affect our production line.

If this means that your order will be delayed, we'll send you an email letting you know why. You can also check the status of your current orders by signing into your account via our website, then clicking on the profile icon on the right-hand side and selecting 'My Orders' from the drop-down menu.

If your furniture didn't arrive on time, and you haven't heard from us or our delivery partners, please get in touch with our Care team, using our online form. We will look into this for you.