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About
All Editions
New
Chairs
Sofas
Ottomans
Tables
Storage
Beds & Mattresses
Accessories
Lighting
Express Delivery
Swoon Editions
Ordering & Payment
How can we help?
Ordering & Payment
Pre-purchase
Can I Order Over the Phone?
How can I pay?
What are your delivery charges?
I'm having difficulty placing an order online. Can you help?
Where do you deliver to?
Post-purchase
I can't find my confirmation email. Can you re-send it to me?
Can I get a VAT invoice?
Can I get a VAT refund?
Where is my refund?
Where can I see my current and previous orders?
Voucher Codes
Voucher Codes
Can I set up a Trade account?
Why isn't my voucher code working?
My Gift Card Isn’t Working/Is Lost- Can You Help?
Pay monthly: Interest Free Credit
Do you offer interest free credit?
How does interest free credit work?
Am I eligible for interest free credit?
Is interest free credit secure?
Interest free credit - What happens if I cancel my order?
Pay monthly: Interest Free Credit cont.
How do I manage my Klarna Account?
Will I be charged before I receive my furniture?
What happens if I am unable to make payments?
Product enquiries
How Swoon works
Ordering & Payment
Track your order
Delivery
Cancellations & Returns