Sign In
All Editions
New
Chairs
Sofas
Ottomans
Tables
Storage
Beds & Mattresses
Accessories
Lighting
Express Delivery
Contact Us
About
All Editions
New
Chairs
Sofas
Ottomans
Tables
Storage
Beds & Mattresses
Accessories
Lighting
Express Delivery
Swoon Editions
Ordering & Payment
How can we help?
Ordering & Payment
Pre-purchase
Can I Order Over the Phone?
How can I pay?
What are your delivery charges?
I'm having difficulty placing an order online. Can you help?
Where do you deliver to?
Do you offer finance options?
Post-purchase
I can't find my confirmation email. Can you re-send it to me?
Can I get a VAT invoice?
Can I get a VAT refund?
Where is my refund?
Where can I see my current and previous orders?
Voucher Codes
Voucher Codes
Can I set up a Trade account?
Why isn't my voucher code working?
My Gift Card Isn’t Working/Is Lost- Can You Help?
Pay monthly: intro to interest free credit
Our payment provider is Klarna – who are they?
What do I need to be able to make a purchase with Klarna's Pay in 3 Instalments?
How can I increase my chances of being accepted for Klarna's Pay in 3 Instalments?
I’ve cancelled my order. How long will it take to receive a refund and how will I be refunded?
My personal information: is it safe with Klarna and can I update it?
Pay monthly: interest free credit, post-delivery
How do I manage my Klarna Account?
My monthly statement: what to do if I don’t receive my statement, or if I receive my statement before my designs arrive?
My payment: when is it due, and when do I pay if my designs arrive at different times?
What happens with the repayment agreement if I cancel or return my designs?
What happens if I am unable to make payments to Klarna?
Product enquiries
How Swoon works
Ordering & Payment
Track your order
Delivery
Cancellations & Returns