When will I be told my delivery window?
For a one-man delivery, you'll be reminded of your delivery the day before in a text and an email. On the day of delivery, you'll receive a text in the morning letting you know your one-hour delivery slot. If the date or time of delivery that you're given by DPD doesn't suit you, you can follow the link in their text or email to amend this, or to arrange leaving your furniture with a neighbour.
If it's a two-man delivery, you'll be sent a link via text and email by Arrow XL as soon as your furniture is ready to be dispatched. You can follow the link and select a convenient delivery date. The day before delivery, you'll receive a text letting you know your one-hour delivery slot. If your address is on one of their busier routes, you'll be given a four-hour delivery slot, narrowing to a two-hour slot on the day of delivery. Arrow XL's driver will call you around half an hour before delivery to let you know they're on their way.